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Writer's pictureBase Brand Consulting

Is this how your customers see you?


a confused man staring at two doors

1.Overly Broad and Unclear


Customers may perceive your brand as unfocused if you try to appeal to too many different demographics or markets without a clear, cohesive message.


An unfocused brand fails to establish a strong identity, leaving customers confused about what you stand for.


2. Not Number One in Any Category.

If your brand doesn't stand out as the leader in any specific niche, customers might see you as just another choice among many, lacking any compelling reason to choose you over competitors.


Being second or third can still be profitable, but not being top-ranked makes it harder to justify a

premium price.


3.Struggling to Differentiate.

Without a clear point of differentiation, customers may view your brand as interchangeable with others.


This can lead to competition purely on price, diminishing your value proposition and making it difficult to build customer loyalty.


4.Trying to Be Everything to Everyone.

Customers might see your brand as inconsistent if you're constantly expanding your product line to meet every possible desire.


This could dilute your core message and weaken your overall brand strength, similar to Volvo's challenge with integrating safety and speed.


5.Confused by Mixed Messages.

If your marketing efforts send mixed signals about what your brand represents, customers might struggle to form a clear picture of your identity.


Consistency in messaging is crucial for strong brand perception.


6.Perceived Lack of Focus.

If customers feel that your brand lacks a clear focus, they might question your commitment to quality or expertise.


A brand perceived as scattered can struggle to become successful and may fail.




On the positive side—

—if your brand is the undisputed leader in a specialized category, customers are likely to view you as an expert and trustworthy authority in that area.


Is your brand is on the positive side?





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